Returns & Refunds
For your convenience, we have set out on this page a brief user-friendly summary of the terms that apply to any returns and cancellations you may wish to make. Shipping We aim to dispatch orders within 5 working days via UPS Standard services.
Please check your goods thoroughly as any transit damage or shortages must be reported to Trinity Engineering within 1 working day of receipt of your goods. No claims will be considered after this period. It is your responsibility to check that you have the quantity you ordered and that nothing is damaged. Please contact the Parts Department on +44 (0)1483 211899 if goods are incorrectly supplied, missing or damaged.
Returning Goods that are defective
We offer a 1-year Warranty on all our Goods. You should review the full set of sales terms, because these outline situations under which the Warranty will not apply. If the Warranty does apply, and there is a material defect with the Goods, you will be able to return the Goods to us during the Warranty Period (and we will cover any reasonable costs you incur in returning the Goods to us). We will either repair or replace the defective Goods, or give you a refund for the price of the defective Goods. Please contact the Parts Department on +44 (0)1483 211899 before returning any goods.
Returning Goods that are not defective
If the Goods are not defective, but you wish to return them anyway, you may only do so within 30 days from the date the Goods were delivered to you (and you will be responsible for all costs incurred in returning the Goods to us). We will give you a refund for the price of the Goods. Please contact the Parts Department on +44 (0)1483 211899 before returning any goods.
Special Order Goods
Once you have placed an Order for Special Order Goods, you have 14 days from the date of the Order to change your mind and cancel your Order. This is known as the "cooling-off" period, and during this period we may or may not proceed to purchase your Special Order Goods from our suppliers. In other words, we may wait until the cooling-off period has expired before proceedings to purchase your Special Order Goods from our suppliers. If you do not cancel your Order within the cooling-off period, or you expressly told us to proceed with the purchase of the Special Order Goods despite the cooling-off period not having expired, then you will not be able to return the Special Order Goods to us under any circumstances (unless there is a defect with them). You will be liable to us for the full price of the Special Order Goods.
We may take a Deposit from you to secure a later delivery of the Exchanged Goods or to cover the situation where the Exchanged Goods you have provided are not complete or cannot be economically reconditioned. On the 30th Business Day after the Exchanged Goods are delivered to us by you, we will give you back the Deposit (so long as you have also completed the "Return Application Form". However, if the Exchanged Goods are not delivered to us by you within 30 Business Days of us have agreed that you would send the Exchanged Goods to us, you will automatically forfeit the Deposit and we will keep it. You will no longer be required to send us the Exchanged Goods. If, once the Exchanged Goods have been delivered to us by you, we determine that the Exchanged Goods are not complete or cannot be economically reconditioned, we may keep the Deposit and return the Exchanged Goods to you.
Please note that Trinity Engineering will not cover any labour costs or consequential loss incurred due to any incorrectly supplied or faulty goods.